Those people can be employees, customers, vendors, suppliers, and other stakeholders.
Experience is defined as the perception and related feelings those people associate with your company based on interaction(s) they have had. We measure Experience by quantitative and qualitative means using analytics tools and surveys. Experience management solutions empower organizations to visualize and improve the overall experience within the company in order to achieve better business results and reduce churn.

Experience Management (XM) is a way to track, measure, analyze and improve any interaction people have with your company. 

"This is where your first testimonial would appear. Email past clients to say you're redoing your site and ask if they'd mind sharing what it was like to work with you. Provide prompts to make it easy."

"Jen changed my whole business. No lie."

"Review #2 goes right here. Vice paleo bitters before they sold out, single-origin coffee marfa subway dollar toast iceland. Mlkshk,  tousled flannel celiac pork belly roof party. Poke vexillologist vaporware."

"I tripled my sales using your method!"

"To add more reviews, just duplicate this canvas view and swap out the text and photo. Vice paleo bitters before they sold out, single-origin coffee marfa subway tile tilde activated."

"Working with you was a dream. Thank you!!"

Testimonials

As Seen In:

To successfully manage experience, companies must be able to (1) measure end-user experience, (2) analyze and visualize the data in order to derive insights, (3) troubleshoot issues, and (4) remediate or correct when needed, ideally with automation.

How we Measure: to effectively measure end-user experience, a company should have the ability to capture both quantitative and qualitative data. Our company relies on proprietary technology to help capture, record, analyze and correct data. 

Once we have the data we need to work with, your company XM Programming can begin. 

How Experience Management Services Work.

Strategic Partners take on many forms. We design programs that help maintain positive relationships with the people outside of your company that have a large impact on your work. 

Strategic
Partner

Customer experience management (CXM) is the art of understanding customers and designing strategic plans that enable collaborative efforts and customer-centric culture to improve satisfaction, loyalty and advocacy.

Customer

Employee Experience Management is the strategic designing of each touchpoint an employee has with an organization - from recruit to onboarding and exiting.

Employee

Xm Segments